Frequently asked questions
Final Sale Policy for Artwork
Thank you for supporting my work!
Each piece I create is one-of-a-kind, made with love and intention, cleared with sage, and then infused with Reiki energy before it finds its new home.
My goal is to offer artwork that brings beauty, renewal, and positivity into your space. To ensure clarity and fairness, please take a moment to review my Final Sale Policy before purchasing.
1. All Sales Are Final Because of the unique, handmade nature of my artwork, all purchases are non-refundable and non-exchangeable.
2. Condition & Authenticity Each piece is sold as-is, with photos and descriptions provided to reflect its true appearance. If you’d like more details or extra images before purchasing, I’m happy to provide them. Every artwork also comes with a signed letter of authenticity.
3. Shipping & Handling Artwork is carefully packaged to arrive safely. Once shipped, I cannot be responsible for delays, damages, or losses caused by the carrier, but I will provide all tracking details so you can follow your order. Local pickup (if available) can be arranged in advance.
4. Custom & Commissioned Work Custom orders and commissions are also final sale. A non-refundable deposit may be required before I begin creating your piece.
5. Cancellations Orders cannot be canceled once processed. If you need help before completing your purchase, please reach out and I’ll be glad to assist.
By purchasing my artwork, you acknowledge and agree to these terms.
Thank you for appreciating the love, energy and care I put into each creation.
Love & Light,
Stasia
Kindly note that at 21AUMS, we are not Medical Practitioners. We are not
equipped to diagnose medical conditions or prescribe medical treatments.
The reccomendations and treatments provided by 21AUMS are not meant to substitute any
treatment, medication, diagnosis, or therapy offered by a Medical
Practitioner or Specialist. Instead, our services are designed to complement existing treatments and offer additional support throughout your healing journey.
It's crucial to understand that the effectiveness of our work is subject to
individual interpretation and should be utilized with client discretion. We
strongly recommend consulting with your medical advisor, physician, or
doctor to ensure that our holistic services align with your overall healthcare plan.
Our intention is to enhance your well-being by working in tandem with
conventional medical care, promoting a comprehensive and integrated
approach to your health and healing.
Namaste, Love & Light
Welcome to 21AUMS. This Privacy Policy is designed to help you
understand how we collect, use, and safeguard your personal information in connection with your use of our website and services.
By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.
**1. Information We Collect**
We may collect personal information when you voluntarily provide it to us through forms on our website, such as when you sign up for newsletters, make a purchase, or contact us. The types of personal information we may collect include:
- Name
- Email address
- Phone number
- Address
- Payment information
In addition to personal information, we may also collect non-personal
information, such as browser information, IP address, and other analytics
data.
**2. How We Use Your Information**
We use the information we collect for various purposes, including:
- Providing and personalizing our services
- Processing transactions
- Sending newsletters and promotional materials
- Responding to inquiries and providing customer support
- Analyzing and improving our website and services
**3. Protection of Your Information**
We take reasonable measures to protect your personal information from
unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage method is 100% secure, so we cannot guarantee absolute security.
**4. Third-Party Services**
We may use third-party services, such as payment processors, to facilitate transactions and other functionalities on our website. These third-party services may have their own privacy policies, and we encourage you to review them.
**5. Cookies and Tracking Technologies**
We use cookies and similar tracking technologies to enhance your
experience on our website. You can manage your cookie preferences
through your browser settings.
**6. Your Choices**
You have the right to access, correct, or delete your personal information. You may also choose to opt-out of receiving promotional communications from us.
**7. Changes to the Privacy Policy**
We reserve the right to update this Privacy Policy from time to time. Any
changes will be effective upon posting the updated policy on our website.
**8. Contact Us**
If you have any questions or concerns about our Privacy Policy, please feel free to contact us directly.
Thank you for choosing 21AUMS for your holistic healing
journey.
Namaste,
Love and Light
Welcome to 21AUMS. By accessing or using our website and services,
you agree to comply with and be bound by the following terms and
conditions. Please read these terms carefully before using our services.
**1. Services**
We provide holistic healing services, including but not limited to reiki, breathwork, movement and meditation. We also offer (for entertainment purposes only, tarot card readings. These services are offered in accordance with the terms outlined below.
**2. User Responsibilities**
By using our services, you agree to:
- Provide accurate and complete information when using our website or
accessing our services.
- Abide by any guidelines or instructions provided by our instructors or
practitioners during sessions.
- Respect the privacy and confidentiality of others participating in our
services.
**3. Payment and Fees**
Payment for our services are due as specified at the time of booking or
purchase. Fees are non-refundable.
**4. Cancellations and Rescheduling**
Please provide 24 hours to cancel or reschedule a session. Failure to
cancel within the specified time may result in a fee or forfeiture of payment.
**5. Intellectual Property**
All content and materials provided as part of our services, or on our
website, including but not limited to photographs, instructional videos,
written materials, and session recordings, are the intellectual property of 21AUMS. You may not reproduce, distribute, or use these materials for
commercial purposes without our explicit written consent.
**6. Privacy and Confidentiality**
We respect your privacy and handle your personal information in
accordance with our Privacy Policy, which complies with the Personal
Information Protection and Electronic Documents Act (PIPEDA). You agree to maintain the confidentiality of any information shared during sessions and not to disclose sensitive information about others.
**7. Limitation of Liability**
To the extent permitted by Canadian law, we shall not be liable for any
indirect, incidental, special, punitive, or consequential damages, or any loss of profits, revenue, data, or data use whether incurred directly or indirectly.
**8. Termination of Services**
We reserve the right to terminate or suspend our services to you at any
time, with or without cause. In the event of termination, you agree to cease using our services immediately.
**9. Governing Law**
These terms and conditions are governed by and construed in accordance with the laws of the province of Ontario, Canada. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Ontario.
**10. Changes to Terms and Conditions**
We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective upon posting the updated terms on our website.
If you have any questions or concerns about these terms and conditions,
please feel free to contact us directly.
Thank you for choosing 21Aums for your holistic healing journey.
Namaste, Love & Light
**24-Hour Cancellation Policy:**
At 21AUMS, we value your time and commitment to our services. In order to provide the best experience for all our clients, we kindly request a minimum of 24 hours; notice for any appointment cancellations or
rescheduling.
**Cancellations/Rescheduling Procedure:**
If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance. This allows us to accommodate other clients who may be waiting for an available slot.
**Late Cancellations/No-Show Policy:**
Cancellations made less than 24 hours before the scheduled appointment time or failure to show up for the appointment will result in a full forfeiture of treatment/service payment.
**How to Notify Us:**
You can cancel or reschedule your appointment by phone or email.
We appreciate your understanding and cooperation in respecting our 24-hour cancellation policy. This policy ensures that we can continue to
provide excellent service to all our valued clients. Thank you for choosing
21AUMS to assists you on your healing journey.
Namaste, Love & Light